Technical Support Technician

Join our team! Vita Lansworth, an entity of Lansworth Enterprise Solutions, based in Coon Rapids, MN is seeking a Technical Support Technician.  As a distributor of self-serve financial equipment and cash management solutions to a unique channel of solution dealers throughout the United States, our technical service support is expanding.  We are adding to staff and have an opening for a Technical Support Technician with a focus on CIMA Teller Cash Recycler solutions.

Responsibilities/duties include, but not limited to:

• Willingness to learn hardware and service-related programs for supported product lines – CIMA Teller Cash Recyclers, CPI Coin Dispensers and Recyclers.
• Deliver technical/customer support for sales staff, technician support, as well as end user when necessary.
• Assist with warehouse inventory management including filling parts orders, preparing shipments of parts and inventory items. Receiving parts shipments and scheduling inbound/outbound freight shipments.
• Work with Lansworth colleagues to create best practices for our company and our customers.
• Assist with hardware/software installations.
• Assist with Lansworth-hosted events, industry tradeshow set-up and tear-down.
• Future responsibilities may include assisting with TCR technician training classes for companies/technicians who support our product lines.
• Ability to learn and support new products and solution offerings.

Skills for Preferred Candidate:

• College education preferred, High school education a must.
• Previous experience or knowledge in the financial and/or retail sector.
• Software installation and programming experience. (Windows and Excel experience helpful).
• Self-motivated, positive attitude and good interpersonal communication for support roles.
• Troubleshooting skills and mechanical ability working with tools is a plus!

Normal business hours at our Coon Rapids headquarters are 8:00 am-4:30 pm M-F.  Occasional travel and hours depending upon technical support requirements.

Starting wage dependent on experience level of the applicant.  Lansworth offers full-time employees competitive wages, benefits package, including 401k, and profit sharing.

To apply, please send a copy of your resume to [email protected] with the subject line: Tech Support Technician.